Deleting your SCAMPR account
You can permanently delete your SCAMPR account and the personal data associated with it at any time. This page explains both ways to do that and what happens to your data. It applies to the SCAMPR mobile app published by SCAMPR (MW AI Labs Ltd).
1. Delete in the app
- Open SCAMPR and sign in.
- Go to the Settings tab.
- Scroll to the Account card and tap Delete Account.
- Confirm by tapping Delete Forever.
Deletion starts immediately. Your account is signed out on the device and your login no longer works.
2. Delete by email
If you no longer have the app installed, or cannot sign in, email support@scampr.co.uk with the subject line “Delete my SCAMPR account”.
- Send the request from the email address registered to your SCAMPR account so we can verify it is yours. If you cannot, tell us the account email and we will reply to that address to confirm.
- We will confirm by email once the deletion is complete, normally within 30 days of receiving a verified request.
3. What is deleted
Deleting your account permanently removes:
- Login credentials — your email address and password.
- Profile — display name, username, bio, location and profile photo.
- Training data — race goals, training plans, planned and completed workouts, check-ins, personal records, injury notes and preferences.
- Recorded runs — GPS routes, distance, pace and duration recorded in the app.
- Synced activities — copies of Garmin and Strava activities stored in SCAMPR. Your data on Garmin and Strava themselves is not affected; you can revoke SCAMPR’s access from those services.
- Social data — friends, friend requests, direct messages you sent or received, and meetup invitations.
- Race chat messages you posted.
Deletion is permanent and cannot be undone. Export anything you want to keep before you delete (see section 6).
4. What may be retained
- Backups — copies in encrypted backups are purged within 90 days, consistent with our Privacy Policy.
- Payment records — Google Play (and Stripe, for web subscriptions) keep transaction records under their own policies and legal obligations. We retain only the minimum needed for accounting and fraud prevention, without your training data.
- Aggregated analytics that cannot identify you.
- Information we are legally required to keep, for as long as that requirement lasts.
5. Subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it first in the Play Store app under Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions. Web subscriptions taken out on scampr.co.uk can be cancelled by emailing support@scampr.co.uk.
6. Deleting data without closing your account
You can remove parts of your data while keeping your account:
- Goal and plan — Settings → Delete Goal.
- Garmin or Strava — disconnect in Settings; synced copies stop and you can ask us to remove existing ones.
- Profile photo, bio, location — edit or clear them under Settings → Edit Profile.
- Anything else, or a copy of your data — email support@scampr.co.uk and we will action it within 30 days.
7. Contact
Support: support@scampr.co.uk
Privacy: privacy@scampr.co.uk
Privacy Policy: scampr.co.uk/privacy.html
Last updated: 29 October 2026